Privacy Policy

Last updated: 27th August 2025

Club9 (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy sets out how we collect, use, disclose, and safeguard your personal information when you use our website and services.

1. What personal information we collect

We may collect personal information such as:

• Your name, contact details (email address, phone number, postal address)

• Payment details (where applicable)

• Information you provide through forms, registrations, or enquiries

• Technical information (IP address, browser type, cookies, usage data)

2. How we collect personal information

We collect information in several ways, including when you:

• Visit and interact with our website

• Make an enquiry, purchase, or booking

• Subscribe to our newsletters or mailing lists

• Provide details via online forms or surveys

• Use our social media channels

We may also collect information from publicly available sources or third parties (where you have consented or it is otherwise permitted by law).

3. How we use your personal information

We use your personal information for purposes including:

• Providing our products and services

• Processing payments and orders

• Responding to enquiries and providing customer support

• Sending marketing communications (where you have consented)

• Improving our website and services through analytics and feedback

• Complying with our legal obligations

4. Disclosure of personal information

We may disclose your personal information to:

• Our employees, contractors, and service providers

• Third-party payment processors, IT, and marketing service providers

• Regulatory bodies or government agencies, where required by law

We do not sell or rent your personal information to third parties.

5. Cookies and website analytics

Our website uses cookies and similar technologies to improve user experience, track website performance, and provide personalised content. You can choose to disable cookies through your browser settings, but this may affect your experience on our website.

We may also use third-party analytics tools (such as Google Analytics) that collect data about website traffic and usage patterns.

6. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Please note that no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Access and correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or out of date. To do so, please contact us using the details below.

8. Direct marketing

We may send you marketing communications about our services where you have consented or it is otherwise permitted by law. You may opt-out at any time by using the unsubscribe link in our emails or contacting us directly.

9. Overseas disclosure

Some of our service providers may be located overseas (for example, in cloud hosting or marketing automation). Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with the APPs.

10. Complaints

If you believe your privacy has been breached, please contact us using the details below. We take complaints seriously and will respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au

Phone: 1300 363 992

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Club9

Email: info@club9.com.au

Address: Level 1, 9 George Street, Bakehouse Quarter, North Strathfield NSW 2137